Frequently Asked Questions
Everything you need to know about shopping with IRWINS MEGASTORE.
What are your standard delivery times for large furniture items?
For large home items and furniture, delivery typically takes 5-10 business days. You will receive a tracking number and a scheduled delivery window from our white-glove logistics partner once your order leaves our warehouse.
Do you offer assembly services for your home products?
Yes, we offer professional assembly services on select furniture items for an additional fee. You can select the 'Expert Assembly' option at checkout, and a certified technician will handle the setup upon delivery.
What is the return policy if a product doesn't fit my space?
We offer a 30-day return policy for most items. If a product doesn't fit your home, it must be returned in its original packaging and unassembled state. Please note that return shipping fees may apply for change-of-mind returns.
What payment methods do you accept?
IRWINS MEGASTORE accepts all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options like Klarna and Afterpay to help you manage larger home investments.
Are your wood products sustainably sourced?
Sustainability is a priority for us. The majority of our wooden furniture is crafted from FSC-certified timber, ensuring that the materials are harvested from responsibly managed forests.
How can I track the status of my order?
Once your order is processed, you will receive an email confirmation with a tracking link. You can also log into your IRWINS MEGASTORE account and visit the 'Order History' section to see real-time updates.